Privacy Policy

Last updated: April 7, 2026

Protocol Aminos respects your privacy. This policy explains what information we collect, how we use it, and what control you have over it. We keep things simple because your data should not be complicated.

1. Information We Collect

When you place an order: Name, email address, shipping address, billing address, and payment information. Payment details are processed by our payment provider and are never stored on our servers.

When you browse the site: We collect standard analytics data including IP address, browser type, pages visited, and referring URL. This is used to improve site performance and understand how visitors use our site.

When you contact us: Name, email address, and the content of your message.

When you subscribe: Email address only.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and delivery notifications
Respond to your questions and support requests
Send marketing communications (only if you opt in, and you can unsubscribe at any time)
Improve our website, products, and customer experience
Comply with legal obligations

We do not sell your personal information. We have never sold customer data and we never will.

3. Third-Party Services

We share information only with services necessary to operate our business:

Shopify: Our e-commerce platform, which processes orders and stores customer data
Payment processors: To securely process your payments
Shipping carriers: Name and address for delivery
Email service providers: To send transactional and marketing emails

These providers are bound by their own privacy policies and only receive the data necessary to perform their specific function.

4. Cookies

We use cookies to keep your cart active, remember your preferences, and understand site traffic. You can disable cookies in your browser settings, but some site features may not work properly without them.

5. Data Retention

We retain order records for accounting and legal purposes. If you request account deletion, we will remove your personal data except where retention is required by law (tax records, legal disputes, etc.).

6. Your Rights

You have the right to:

Access the personal data we have about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications at any time
Request a copy of your data in a portable format

To exercise any of these rights, email us at support@protocolaminos.com.

7. Security

We use SSL encryption on all pages and process payments through PCI-compliant providers. While no system is 100% secure, we take reasonable measures to protect your information from unauthorized access.

8. Children's Privacy

Our site is not intended for individuals under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this privacy policy as our practices or regulations change. Updates will be posted on this page with a revised date. Continued use of the site after changes are posted constitutes acceptance.